play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 0234961035
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to log in securely without needing a password or email. This streamlined process allows for easy access to the app.
Q2: What should I do if I am not getting OTP?
To proceed, ensure your internet connection is stable and you have a strong signal. If you still encounter issues, click the "send OTP" button and wait for the specified time. If you don't receive the OTP, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number first. If the number has changed, send your updated KYC (Know Your Customer) details to the customer support team via email to facilitate the account transfer. This will help resolve the issue and restore your access.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the updated app without any problems. Once updated, you can access the app's new features and functionality.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for earned gaming money, not for bonus amounts collected. This means users can cash out their winnings, but not any additional bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must complete and submit all required KYC details within the app, which includes saving your Aadhar card, UPI, and bank account information. This ensures a secure and seamless experience. Please ensure all necessary details are up-to-date and accurately saved.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process within 30 minutes to 3 hours. However, payments may occasionally be delayed, causing a wait time of up to 24 hours. This delay can vary depending on the specific transaction.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus can be withdrawn by you.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to settings and check your transaction history for your withdrawal request. If it's failing, don't worry, as the money will be added to your wallet account within 24 hours. If it still doesn't appear, you can contact their care centre for assistance.
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